Privacy Policy

What Roadesy collects

Drivers don't need an account. We do not sell personal data.

When you request a Roadesy Pro provider

If you tap Get help now, Book now or Get quotes, we send our server the spot you pinned, the service you need, your vehicle description, your note, your first name and your phone number. Providers near you see the service, your vehicle, your note and roughly how far away you are. Only the provider who takes your job sees your exact spot, name and phone number. While they're on the way, you see their truck's location. Your phone number and exact spot are deleted from our records within a day after the request ends; we keep the service, price and rating to run the service.

Location

Your device's GPS location is requested only when you tap Locate me or Get GPS. It is used to show nearby providers, the in-app map, your state's highway patrol number, and the nearest highway exit. To do that, your approximate position (or the city/ZIP you type) is sent to: OpenStreetMap services (Overpass API, Nominatim and map tile servers), either directly or through Roadesy's own listings cache, which stores only map data, never who asked; the OSRM routing service, for directions and drive times; and, for electric vehicles, the U.S. Department of Energy's station locator (NREL). Turn-by-turn directions use your location continuously only while a route is running. Your last position is kept on your device so saved results work offline.

Data stored on your device

• Saved provider contacts
• Your vehicle description
• Photos and video you add for roadside help — photos are resized and their embedded location/camera data is removed; videos are kept as recorded. They leave your phone only when you tap Share and pick who to send them to.
• Your selected state and recent search results
• Business listing requests you send from "List your business" (kept on our server for review)

This data stays in your browser/app storage. Clearing the app's data or uninstalling removes it.

Anonymous usage counts

To know how many people Roadesy helps, the app sends our server a random ID created on your phone (we store only a scrambled version of it), the app version, whether it's installed, your state, and simple counts such as how many searches, calls and directions were used. No name, email, phone number or exact location is sent, and nothing is shared or sold.

Third-party services

Listing and map data © OpenStreetMap contributors; see the OSMF privacy policy. Phone calls and shared messages go through your device's phone and sharing apps.

Limitations

Roadesy is not affiliated with law enforcement, any state DOT, or any listed provider. No availability, coverage, price, or response time is guaranteed. In an emergency, call 911.

Roadesy Pro providers

Providers are independent businesses. They set their own prices and you pay them directly. Roadesy checks each provider's license and insurance details before they can take requests, but does not guarantee their work.

Contact

Questions: support@roadesy.com